{"xsrfToken":"f9647065cf157a761355ed54703bc0c4c76dcb1c_lout","branding":{"id":"5","key":"sp","name":"SOPHOS Firewall","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#035959","headerLinkHoverBGColor":"#035959","headerBadgeColor":"#035959"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/997306f6-0008-4d5d-af20-a81a0269b925/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYmY2MzQ4YS1lZDM1LTQ5YmUtYTNhMi0wNzM3YzllMGQ2OWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5NzMwNmY2LTAwMDgtNGQ1ZC1hZjIwLWE4MWEwMjY5YjkyNSI6WyJyZWFkIl19LCJleHAiOjE3NDE2NTcyNjMsIm5iZiI6MTc0MTY1NjY2M30.DgIXtS_tErpGIKavIGuE1TzeVXiUFFH6Q-pGTgaZ-1o&client=fbf6348a-ed35-49be-a3a2-0737c9e0d69d&mode=fit","logoId":"997306f6-0008-4d5d-af20-a81a0269b925","isLogoAvailable":true,"helpCenterTitle":"С какво можем да помогнем?","sharedPortalName":"Център за техническа поддръжка","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"С какво можем да помогнем?","sharedPortalName":"Център за техническа поддръжка","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#047b7a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3e90c70f-11cd-44f8-ad0a-0c3c1641abc5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYmY2MzQ4YS1lZDM1LTQ5YmUtYTNhMi0wNzM3YzllMGQ2OWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlOTBjNzBmLTExY2QtNDRmOC1hZDBhLTBjM2MxNjQxYWJjNSI6WyJyZWFkIl19LCJleHAiOjE3NDE2NTcyNjMsIm5iZiI6MTc0MTY1NjY2M30.QRBGygS5NizgVlnnXdJZ97zQpCbzXpwVDPOmnmc6LjI&client=fbf6348a-ed35-49be-a3a2-0737c9e0d69d&height=300&mode=fit","bannerMediaApiFileId":"3e90c70f-11cd-44f8-ad0a-0c3c1641abc5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sp","projectId":10007,"serviceDeskId":5,"name":"SOPHOS Firewall","description":"<p>Често задавани въпроси и техническа поддръжка за решенията на SOPHOS</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"72","name":"VPN","descriptionHtml":"<p>Внимание: Cyberoam firmware версия 10.6.3 и по-стари са <a href=\"https://www.cyberoam.com/endoflife.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EOL</a>. Преминете към версия, която се поддържа, за да можем да ви предоставим поддръжка! Препоръчваме това да е последната актуална <a href=\"https://customer.cyberoam.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">версия 10.6.6-MR5</a></p>","callToAction":"VPN","introHtml":"<p>Проблем с конфигурация на VPN, невъзможност за отдалечен достъп или друго</p>","icon":10544,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[19],"key":""},{"id":"71","name":"Автентикация на потребители","descriptionHtml":"<p>Внимание: Cyberoam firmware версия 10.6.3 и по-стари са <a href=\"https://www.cyberoam.com/endoflife.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EOL</a>. Преминете към версия, която се поддържа, за да можем да ви предоставим поддръжка! Препоръчваме това да е последната актуална <a href=\"https://customer.cyberoam.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">версия 10.6.6-MR5</a></p>","callToAction":"Автентикация на потребители","introHtml":"<p>Въпроси и проблеми с автентикация на потребителите в Sophos, свързване или синхронизация с Активна директория</p>","icon":10543,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[19],"key":""},{"id":"69","name":"Блокирана комуникация","descriptionHtml":"<p>Внимание: Cyberoam firmware версия 10.6.3 и по-стари са <a href=\"https://www.cyberoam.com/endoflife.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EOL</a>. Преминете към версия, която се поддържа, за да можем да ви предоставим поддръжка! Препоръчваме това да е последната актуална <a href=\"https://customer.cyberoam.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">версия 10.6.6-MR5</a></p>","callToAction":"Блокирана комуникация","introHtml":"<p>Нямате връзка с интернет, между отделни вътрешни мрежи или друга свързаност</p>","icon":10541,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[48],"key":""},{"id":"169","name":"Въпроси за лицензиране и регистрация на Sophos Firewall","descriptionHtml":"","callToAction":"Въпроси за лицензиране и регистрация на Sophos Firewall","introHtml":"","icon":10543,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[19],"key":""},{"id":"74","name":"Друго","descriptionHtml":"<p>Внимание: Cyberoam firmware версия 10.6.3 и по-стари са <a href=\"https://www.cyberoam.com/endoflife.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EOL</a>. Преминете към версия, която се поддържа, за да можем да ви предоставим поддръжка! Препоръчваме това да е последната актуална <a href=\"https://customer.cyberoam.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">версия 10.6.6-MR5</a></p>","callToAction":"Друго","introHtml":"","icon":10546,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[48],"key":""},{"id":"217","name":"Инсталация и начална конфигурация","descriptionHtml":"","callToAction":"Инсталация и начална конфигурация","introHtml":"","icon":10545,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[19],"key":""},{"id":"164","name":"Миграция от Cyberoam към Sophos Firewall","descriptionHtml":"","callToAction":"Миграция от Cyberoam към Sophos Firewall","introHtml":"","icon":10546,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[47],"key":""},{"id":"166","name":"Миграция от устройство на друг производител към Sophos Firewall","descriptionHtml":"","callToAction":"Миграция от устройство на друг производител към Sophos Firewall","introHtml":"","icon":10546,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[47],"key":""},{"id":"218","name":"Помощ при HA режим","descriptionHtml":"","callToAction":"Помощ при HA режим","introHtml":"","icon":10544,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[19],"key":""},{"id":"167","name":"Помощ с други Sophos продукти","descriptionHtml":"<p>Sophos Central, Intercept X Endpoint, Sophos Mobile, EDR</p>","callToAction":"Помощ с други Sophos продукти","introHtml":"","icon":10542,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[49],"key":""},{"id":"219","name":"Помощ с други настройки","descriptionHtml":"","callToAction":"Помощ с други настройки","introHtml":"","icon":10546,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[19],"key":""},{"id":"70","name":"Проблем с имейлите ви","descriptionHtml":"<p>Внимание: Cyberoam firmware версия 10.6.3 и по-стари са <a href=\"https://www.cyberoam.com/endoflife.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EOL</a>. Преминете към версия, която се поддържа, за да можем да ви предоставим поддръжка! Препоръчваме това да е последната актуална <a href=\"https://customer.cyberoam.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">версия 10.6.6-MR5</a></p>","callToAction":"Проблем с имейлите ви","introHtml":"<p>Имате проблеми с изпращането и получаването на мейли, антиспам технологията или защитата на имейлите ви</p>","icon":10542,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[48],"key":""},{"id":"168","name":"Проблем със скоростта на Интернет през Sophos Firewall","descriptionHtml":"","callToAction":"Проблем със скоростта на Интернет през Sophos Firewall","introHtml":"","icon":10544,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[48],"key":""},{"id":"222","name":"Проверка на конфигурация","descriptionHtml":"","callToAction":"Проверка на конфигурация","introHtml":"<p>Ако искате да проверим, дали инсталирания при вас продукт е настроен, съгласно най-добрите практики.</p>","icon":10543,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[19],"key":""},{"id":"73","name":"Устройството не работи","descriptionHtml":"<p>Внимание: Cyberoam firmware версия 10.6.3 и по-стари са <a href=\"https://www.cyberoam.com/endoflife.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EOL</a>. Преминете към версия, която се поддържа, за да можем да ви предоставим поддръжка! Препоръчваме това да е последната актуална <a href=\"https://customer.cyberoam.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">версия 10.6.6-MR5</a></p>","callToAction":"Устройството не работи","introHtml":"<p>Не успявате да се свържете с устройството отдалечено или самото то не работи</p>","icon":10545,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[48],"key":""},{"id":"165","name":"Ъпгрейд към по-нова версия на Sophos Firewall","descriptionHtml":"","callToAction":"Ъпгрейд към по-нова версия на Sophos Firewall","introHtml":"","icon":10546,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[47],"key":""},{"id":"65","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"62","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"63","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"61","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"225","name":"Заявка за техническа услуга","descriptionHtml":"","callToAction":"Заявка за техническа услуга","introHtml":"","icon":10543,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"Помощ с инсталация и/или конфигурация на Sophos Firewall, Sophos RED или Sophos AP"},{"id":47,"name":"Помощ с миграция към Sophos Firewall"},{"id":48,"name":"Имам проблем със Sophos Firewall"},{"id":49,"name":"Помощ с други Sophos продукти"}],"orderMapping":{"18":[61,62,63,65],"47":[164,165,166],"49":[167],"48":[168,70,69,73,74],"19":[222,219,218,217,71,72,169]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b2dc1f24-092e-3094-bcac-de67ff99e739","appLinkName":"System Confluence","appLinkUrl":"https://centiobg.atlassian.net/wiki","spaceKey":"SOP","spaceName":"SOPHOS Bulgaria Knowledge Base","spaceUrl":"https://centiobg.atlassian.net/wiki/spaces/SOP","isServer":false},"labels":[],"projectKey":"SP","serviceDeskId":5,"kbLinkDomainURLs":["https://centiobg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SP","userLanguageHeader":"SOPHOS v20 MR-2 е вече налична","userLanguageMessageWiki":"<p>Преди да предприемете действия по ъпдейт на фърмуера, съветваме ви да се запознаете с темата във форума на <a href=\"https://community.sophos.com/sophos-xg-firewall/b/blog/posts/sophos-firewall-os-v20-mr2-is-now-available\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Sophos Firewall OS v20 MR2 is Now Available</a></p>\n<p>Обновяването до Sophos Firewall OS v20 MR-2 може да бъде извършено от v19.0 MR-2 и по-нови. За най-добри резултати препоръчваме да обновите първо до 19.5 MR-4.</p>\n<p>Sophos Firewall OS v20 MR-2 е безплатен ъпгрейд за всички клиенти на Sophos Firewall и се препоръчва прилагането му върху поддържаните устройства, тъй като съдържа подобрения в производителността и важни корекции на сигурността.</p>\n<p><a href=\"https://docs.sophos.com/releasenotes/index.html?productGroupID=nsg&productID=xg&versionID=20.0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Release Notes, Upgrade info, Resolved Issues in v20 MR-2</a></p>\n<p>CENTIO #Cybersecurity напомня, че хардуерните устройства от серията XG скоро ще достигнат End of Life. Препоръчваме новата серия <a href=\"https://www.sophos.com/en-us/products/next-gen-firewall/tech-specs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">XGS </a> за ненадмината защита на мрежата.</p>","defaultLanguageHeader":"SOPHOS v20 MR-2 е вече налична","defaultLanguageMessage":"Преди да предприемете действия по ъпдейт на фърмуера, съветваме ви да се запознаете с темата във форума на [Sophos Firewall OS v20 MR2 is Now Available|https://community.sophos.com/sophos-xg-firewall/b/blog/posts/sophos-firewall-os-v20-mr2-is-now-available]\n\nОбновяването до Sophos Firewall OS v20 MR-2 може да бъде извършено от v19.0 MR-2 и по-нови. За най-добри резултати препоръчваме да обновите първо до 19.5 MR-4.\n\nSophos Firewall OS v20 MR-2 е безплатен ъпгрейд за всички клиенти на Sophos Firewall и се препоръчва прилагането му върху поддържаните устройства, тъй като съдържа подобрения в производителността и важни корекции на сигурността.\n\n[Release Notes, Upgrade info, Resolved Issues in v20 MR-2|https://docs.sophos.com/releasenotes/index.html?productGroupID=nsg&productID=xg&versionID=20.0]\n\nCENTIO #Cybersecurity напомня, че хардуерните устройства от серията XG скоро ще достигнат End of Life. Препоръчваме новата серия [XGS | https://www.sophos.com/en-us/products/next-gen-firewall/tech-specs] за ненадмината защита на мрежата.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYmY2MzQ4YS1lZDM1LTQ5YmUtYTNhMi0wNzM3YzllMGQ2OWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE2NTc4NjMsIm5iZiI6MTc0MTY1NjY2M30.8HADpHIAn1vtRcPV0XgMoZJcgWynTlybwyK6jt696_M","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"fbf6348a-ed35-49be-a3a2-0737c9e0d69d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"434d05e3-98f6-4870-9113-f2877947d637","name":"VPN настройки и технологии","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/434d05e3-98f6-4870-9113-f2877947d637","lastUpdated":"1586851714772","createdAt":"1584380979733"},{"id":"839a92bf-879a-4840-9067-d6bbcb941a34","name":"Често задавани въпроси","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/839a92bf-879a-4840-9067-d6bbcb941a34","createdAt":"1584548324509"},{"id":"44633f4c-98bd-4094-a1bc-44ee1d561062","name":"Sophos Central","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/44633f4c-98bd-4094-a1bc-44ee1d561062","lastUpdated":"1586851732697","createdAt":"1586850888004"},{"id":"676e125c-6a82-47fb-a7e8-34bfd9ea69e4","name":"HA (High Availability)","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/676e125c-6a82-47fb-a7e8-34bfd9ea69e4","lastUpdated":"1586851742239","createdAt":"1586851071284"},{"id":"94b0a64a-73bd-4d52-8f02-ea57beb9f3ab","name":"Email защита","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/94b0a64a-73bd-4d52-8f02-ea57beb9f3ab","createdAt":"1586851163544"},{"id":"ef3bb3b2-27dd-4919-82ed-7e66a0ed942a","name":"Firewall правила","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/ef3bb3b2-27dd-4919-82ed-7e66a0ed942a","lastUpdated":"1586851757283","createdAt":"1586851254973"},{"id":"4674e20c-22d8-4ce1-98b1-e4fed364d082","name":"Web контрол","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/4674e20c-22d8-4ce1-98b1-e4fed364d082","createdAt":"1586851368266"},{"id":"e5cc8b27-8637-4c7c-8aff-ce72e8e88799","name":"Application контрол","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/e5cc8b27-8637-4c7c-8aff-ce72e8e88799","createdAt":"1586851396681"},{"id":"a15c11bb-fff2-46f1-944f-3c6e96241516","name":"Wi-Fi мрежи","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/a15c11bb-fff2-46f1-944f-3c6e96241516","lastUpdated":"1586851767823","createdAt":"1586851439666"},{"id":"cc2eaf57-9a6d-4f6b-adfd-a231736801a8","name":"Автентикация","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/cc2eaf57-9a6d-4f6b-adfd-a231736801a8","createdAt":"1586852601926"},{"id":"96f461b0-9ab9-4a88-b058-927dc9048944","name":"Синхронизация с Active Directory, LDAP , Radius","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/96f461b0-9ab9-4a88-b058-927dc9048944","createdAt":"1586853943280"},{"id":"d7a22876-67f4-41e0-bf06-3ff84b3ccda0","name":"IPS защита","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/d7a22876-67f4-41e0-bf06-3ff84b3ccda0","createdAt":"1586853970493"},{"id":"618273dc-74e8-40f5-bc8c-de1a93b4f21b","name":"Първоначални настройки","categoryUrl":"https://centiobg.atlassian.net/servicedesk/customer/portal/5/topic/618273dc-74e8-40f5-bc8c-de1a93b4f21b","createdAt":"1586862298240"}]}},"reqCreate":{"id":165,"projectId":10007,"form":{"name":"Ъпгрейд към по-нова версия на Sophos Firewall","descriptionHtml":"","callToAction":"Ъпгрейд към по-нова версия на Sophos Firewall","intro":"","instructions":"","icon":10546,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10056","fieldConfigId":"10157","label":"Product Sophos","description":"Sophos продукт, за който имате нужда от помощ.","descriptionHtml":"<p>Sophos продукт, за който имате нужда от помощ.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10614","label":"Sophos XGS 2nd Gen Firewall","selected":false,"children":[{"value":"10619","label":"88 / 88w","selected":false,"children":[]},{"value":"10615","label":"108 / 108w","selected":false,"children":[]},{"value":"10616","label":"118 / 118w","selected":false,"children":[]},{"value":"10617","label":"128/128w","selected":false,"children":[]},{"value":"10618","label":"138","selected":false,"children":[]}]},{"value":"10393","label":"Sophos XGS Firewall","selected":false,"children":[{"value":"10394","label":"Models 87/87w, 107/107w, 116/116w, 126/126w, 136/136w","selected":false,"children":[]},{"value":"10395","label":"Models 2100, 2300, 3100, 3300, 4300, 4500","selected":false,"children":[]},{"value":"10396","label":"Models 5500, 6500","selected":false,"children":[]}]},{"value":"10119","label":"Sophos XG Firewall","selected":false,"children":[{"value":"10317","label":"XG 86","selected":false,"children":[]},{"value":"10319","label":"XG 86 (wireless)","selected":false,"children":[]},{"value":"10318","label":"XG 106","selected":false,"children":[]},{"value":"10320","label":"XG 106 (wireless)","selected":false,"children":[]},{"value":"10123","label":"XG 105","selected":false,"children":[]},{"value":"10124","label":"XG 115","selected":false,"children":[]},{"value":"10321","label":"XG 115 (wireless)","selected":false,"children":[]},{"value":"10125","label":"XG 125","selected":false,"children":[]},{"value":"10126","label":"XG 135","selected":false,"children":[]},{"value":"10127","label":"XG 210","selected":false,"children":[]},{"value":"10128","label":"XG 230","selected":false,"children":[]},{"value":"10129","label":"XG other model","selected":false,"children":[]}]},{"value":"10121","label":"Sophos RED","selected":false,"children":[{"value":"10322","label":"SD-RED 20","selected":false,"children":[]},{"value":"10323","label":"SD-RED 60","selected":false,"children":[]}]},{"value":"10122","label":"Sophos Wireless AP","selected":false,"children":[{"value":"10292","label":"APX 120","selected":false,"children":[]},{"value":"10293","label":"APX 320","selected":false,"children":[]},{"value":"10294","label":"APX 530","selected":false,"children":[]},{"value":"10295","label":"APX 740","selected":false,"children":[]},{"value":"10543","label":"AP6 series","selected":false,"children":[]}]},{"value":"10544","label":"Sophos Switch","selected":false,"children":[{"value":"10545","label":"100 Series","selected":false,"children":[]},{"value":"10546","label":"200 Series","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Миграция към по-нова версия "]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10132","fieldConfigId":"10247","label":"Версия на Firmware","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10613","label":"SFOS 21","selected":false,"children":[]},{"value":"10536","label":"SFOS 20","selected":false,"children":[{"value":"10579","label":"MR-1","selected":false,"children":[]},{"value":"10580","label":"MR-2","selected":false,"children":[]},{"value":"10542","label":"GA","selected":false,"children":[]}]},{"value":"10535","label":"SFOS 19.5","selected":false,"children":[{"value":"10541","label":"MR-4","selected":false,"children":[]},{"value":"10540","label":"MR-3","selected":true,"children":[]},{"value":"10539","label":"MR-2","selected":false,"children":[]}]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10143","fieldConfigId":"10259","label":"Hardware Rev.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10326","label":"Rev.1","selected":false,"children":[]},{"value":"10327","label":"Rev.2","selected":false,"children":[]},{"value":"10328","label":"Rev.3","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10090","fieldConfigId":"10196","label":"Сериен №","description":"Въведете серийния номер на устройството.","descriptionHtml":"<p>Въведете серийния номер на устройството.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Детайлно описание","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Прикачи файл","description":"Скрийншот или лог файл, който може да помогне.","descriptionHtml":"<p>Скрийншот или лог файл, който може да помогне.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10145","fieldConfigId":"10261","label":"HA Cluster","description":"Посочете дали устройството което ще мигрирате участва в НА клъстер.","descriptionHtml":"<p>Посочете дали устройството което ще мигрирате участва в НА клъстер.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10331","label":"Yes","selected":false,"children":[{"value":"10333","label":"S/N of other device","selected":false,"children":[]}]},{"value":"10332","label":"No","selected":false,"children":[]}]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10147","fieldConfigId":"10263","label":"Приемам условията на Споразумението за техническо обслужване","description":"[Споразумение за техническо обслужване|https://centio.bg/bg/uslovija-za-tehnicheska-poddryjka]","descriptionHtml":"<p><a href=\"https://centio.bg/bg/uslovija-za-tehnicheska-poddryjka\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Споразумение за техническо обслужване</a></p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10338","label":"✔Да","selected":true,"children":[]},{"value":"10339","label":"✗Не","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/165","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/165","calendarParams":{"firstDay":0,"date":"2025-03-11T03:31:03+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b2dc1f24-092e-3094-bcac-de67ff99e739","appLinkName":"System Confluence","appLinkUrl":"https://centiobg.atlassian.net/wiki","spaceKey":"SOP","spaceName":"SOPHOS Bulgaria Knowledge Base","spaceUrl":"https://centiobg.atlassian.net/wiki/spaces/SOP","isServer":false},"labels":[],"projectKey":"SP","serviceDeskId":5,"kbLinkDomainURLs":["https://centiobg.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYmY2MzQ4YS1lZDM1LTQ5YmUtYTNhMi0wNzM3YzllMGQ2OWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE2NTc4NjMsIm5iZiI6MTc0MTY1NjY2M30.8HADpHIAn1vtRcPV0XgMoZJcgWynTlybwyK6jt696_M","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"fbf6348a-ed35-49be-a3a2-0737c9e0d69d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}