Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Център за техническа поддръжка
  1. Център за техническа поддръжка
  2. Заявка за отказ от продукт или услуга

Предявяване на рекламация

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse

Моля оставете Име и телефон, на който можем да Ви потърсим.

Powered by Jira Service Management
{"xsrfToken":"4dc3fc5814d658fc9ee2fe6f16e44887d83087fa_lout","branding":{"id":"12","key":"rr","name":"Заявка за отказ от продукт или услуга","portalBaseUrl":"/servicedesk/customer/portal/12"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/997306f6-0008-4d5d-af20-a81a0269b925/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYmY2MzQ4YS1lZDM1LTQ5YmUtYTNhMi0wNzM3YzllMGQ2OWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5NzMwNmY2LTAwMDgtNGQ1ZC1hZjIwLWE4MWEwMjY5YjkyNSI6WyJyZWFkIl19LCJleHAiOjE3ODQ3MzkyMjQsIm5iZiI6MTc4NDczODYyNH0.A_4iVVVYi62ECyvgTXJxsLx4SfviLlx5M1rskOXDyco&client=fbf6348a-ed35-49be-a3a2-0737c9e0d69d&mode=fit","logoId":"997306f6-0008-4d5d-af20-a81a0269b925","isLogoAvailable":true,"helpCenterTitle":"С какво можем да помогнем?","sharedPortalName":"Център за техническа поддръжка","userInitialAnnouncementHeader":"Нов ESET HOME","userInitialAnnouncementMessageWiki":"<p>Новата версия на портала за управление на абонаменти за дома - ESET HOME е реорганизиран с фокус върху членовете на вашето домакинство/малък офис и предлага по-ясен поглед върху състоянието на защита на всеки един от тях. Вижте повече <a href=\"https://centiobg.atlassian.net/servicedesk/customer/portal/2/article/3786539009/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">тук</a></p>","translations":{"en-US":{"helpCenterTitle":"С какво можем да помогнем?","sharedPortalName":"Център за техническа поддръжка","announcementHeader":"Нов ESET HOME","announcementMessage":"Новата версия на портала за управление на абонаменти за дома - ESET HOME е реорганизиран с фокус върху членовете на вашето домакинство/малък офис и предлага по-ясен поглед върху състоянието на защита на всеки един от тях. Вижте повече [тук|https://centiobg.atlassian.net/servicedesk/customer/portal/2/article/3786539009/]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#047b7a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3e90c70f-11cd-44f8-ad0a-0c3c1641abc5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYmY2MzQ4YS1lZDM1LTQ5YmUtYTNhMi0wNzM3YzllMGQ2OWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNlOTBjNzBmLTExY2QtNDRmOC1hZDBhLTBjM2MxNjQxYWJjNSI6WyJyZWFkIl19LCJleHAiOjE3ODQ3MzkyMjQsIm5iZiI6MTc4NDczODYyNH0.0tl1-Tn1L1Ayf1wqj8_sji0oIMRjgOObP-oIM9wMc5U&client=fbf6348a-ed35-49be-a3a2-0737c9e0d69d&height=300&mode=fit","bannerMediaApiFileId":"3e90c70f-11cd-44f8-ad0a-0c3c1641abc5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"rr","projectId":10016,"serviceDeskId":12,"name":"Заявка за отказ от продукт или услуга","description":"<p>Тук може да заявите отказ от продукт или услуга.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","onlyPortal":false,"reqTypes":[{"id":"325","name":"Искане за изтриване на лични данни","descriptionHtml":"<p>Моля напишете конкретни данни които искате да бъдат изтрити и от кои платформи.</p>","callToAction":"Искане за изтриване на лични данни","introHtml":"","icon":10728,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10728","groups":[41],"key":""},{"id":"138","name":"Предявяване на рекламация","descriptionHtml":"","callToAction":"Предявяване на рекламация","introHtml":"","icon":10458,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[41],"key":""},{"id":"140","name":"e-mail request","descriptionHtml":"","callToAction":"e-mail request","introHtml":"","icon":10468,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"136","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":41,"name":"General"}],"orderMapping":{"41":[325,138]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b2dc1f24-092e-3094-bcac-de67ff99e739","appLinkName":"System Confluence","appLinkUrl":"https://centiobg.atlassian.net/wiki","spaceKey":"RR","spaceName":"Reclamations Register","spaceUrl":"https://centiobg.atlassian.net/wiki/spaces/RR","isServer":false},"labels":[],"projectKey":"RR","serviceDeskId":12,"kbLinkDomainURLs":["https://centiobg.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYmY2MzQ4YS1lZDM1LTQ5YmUtYTNhMi0wNzM3YzllMGQ2OWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05NjkxNDc0ODYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0NzM5ODI0LCJuYmYiOjE3ODQ3Mzg2MjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.BDeJB1paofVVCck_Q_KIwkqaJW1EJzG1AVS23_TGj-s","targetCollection":"upload-user-collection--969147486","endpointUrl":"https://api.media.atlassian.com","clientId":"fbf6348a-ed35-49be-a3a2-0737c9e0d69d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":138,"projectId":10016,"issueType":{"id":"10010","name":"Service Request"},"form":{"name":"Предявяване на рекламация","descriptionHtml":"","callToAction":"Предявяване на рекламация","intro":"","instructions":"","icon":10458,"iconUrl":"https://centiobg.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10142","fieldConfigId":"10258","label":"Тип рекламация","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10314","label":"Рекламация за покупка от store.centio.bg","selected":false,"children":[]},{"value":"10315","label":"Рекламация за покупка от търговец","selected":false,"children":[]},{"value":"10316","label":"Рекламация за покупка от партньор","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Нова рекламация"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Описание на естеството на предявената рекламация","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Прикачете файл/ове, свързани с рекламацията","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10090","fieldConfigId":"10196","label":"Лицензен ключ на продукта/номер на поръчка, предмет на предявената рекламация за стока/услуга","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10141","fieldConfigId":"10257","label":"Претенции на потребителя за начина на удовлетворяване на рекламацията","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10311","label":" Замяна на продукт","selected":false,"children":[]},{"value":"10312","label":"Възстановяване на сума за покупка","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10051","fieldConfigId":"10152","label":"Телефон за връзка","description":"Моля оставете Име и телефон, на който можем да Ви потърсим.","descriptionHtml":"<p>Моля оставете Име и телефон, на който можем да Ви потърсим.</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/12/create/138","requestValidateBaseUrl":"/servicedesk/customer/portal/12/validate/138","calendarParams":{"firstDay":0,"date":"2026-07-22T19:43:44+0300","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b2dc1f24-092e-3094-bcac-de67ff99e739","appLinkName":"System Confluence","appLinkUrl":"https://centiobg.atlassian.net/wiki","spaceKey":"RR","spaceName":"Reclamations Register","spaceUrl":"https://centiobg.atlassian.net/wiki/spaces/RR","isServer":false},"labels":[],"projectKey":"RR","serviceDeskId":12,"kbLinkDomainURLs":["https://centiobg.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYmY2MzQ4YS1lZDM1LTQ5YmUtYTNhMi0wNzM3YzllMGQ2OWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05NjkxNDc0ODYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0NzM5ODI0LCJuYmYiOjE3ODQ3Mzg2MjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.BDeJB1paofVVCck_Q_KIwkqaJW1EJzG1AVS23_TGj-s","targetCollection":"upload-user-collection--969147486","endpointUrl":"https://api.media.atlassian.com","clientId":"fbf6348a-ed35-49be-a3a2-0737c9e0d69d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=centiobg","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4dc3fc5814d658fc9ee2fe6f16e44887d83087fa_lout","baseUrl":"https://centiobg.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://centiobg.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fbf6348a-ed35-49be-a3a2-0737c9e0d69d","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6a812a01c5ed44b98d08eb0b8b1655d4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://centiobg.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}